How do I cancel my subscription?
To cancel your subscription, login at https://khbykalani.com/account/login?manage-subscriptions.
I was contacted about a payment failure on my subscription. Where can I edit my credit card information?
To manage your credit card information, login at https://khbykalani.com/account/login?manage-subscriptions.
I placed an order. When will my package arrive?
All packages ship via USPS. The processing time for orders is 5 business days. After that, delivery time within the United States is 3-6 days, and 10-15 business days internationally.
When are Sock Boxes shipped?
Sock Boxes are shipped out on the third week of the month.
Can I buy Sock Box designs once the month is over?
Sock Box designs are available for purchase once the month is over with limited availability. They are available on our store only for that following month.
How can I get in touch with the customer service team?
For customer service inquiries only, please E-mail firstname.lastname@example.org.
I emailed the customer service team. When should I expect a response?
Please allow 48 hours for a response.
Do I need to set up an account to place an order?
No, but by setting up an account, you can access order and shipping information. For subscription customers, you can manage your subscription preferences and credit card information.
I have an account, but do not have a subscription account. Where do I login?
To login, go to https://khbykalani.com/account/login.
I forgot my password. What should I do?
To reset your password, go to https://khbykalani.com/account/login and click on “Forgot your password?” above the sign-in button. You will then be prompted to enter your E-mail address you used to create your account. Once submitted, you will receive an E-mail notification with a link to reset your password.
I am a retailer and would like to carry the socks in my store. Who do I contact?
For wholesale inquiries only, please E-mail email@example.com.